Challenges In Telephonic Care Management

Course Description

Challenges In Telephonic Care Management explores ways to mitigate barriers to health care delivery within the context of the following areas: best practices for care management coordination; improving quality of care through assessing language proficiency and health literacy to enhance communication. Implementation of health literacy and mental health assessment tools will be addressed. Health professionals will explore the impact of racial and ethnic disparities on patient access to care. Lastly, practitioners will learn skills to approach patient resistance and navigate difficult conversations.

Course Title: Challenges In Telephonic Care Management

Instructor: Trélan Nicole Holder, MS, LCSW

Contact Hours/CEUs: 4-Hours

Format: Online Self-Study Course (Text-based Readings and Videos)

Process: Register and pay for course. Read content online. Pass online post-test and print certificate of completion. Registrants can access course for 2 years from date of registration.

Learning Objectives

• Apply best practice methods to coordinate patient healthcare and optimize outcomes.
• Recognize integral factors that enable healthcare management success.
• Implement validated mental health screening tools to identify and assess patient distress.
• Acquire skills for building rapport and a therapeutic alliance with patients.
• Identify ways of engaging members who demonstrate resistant behaviors to receiving healthcare services.
• Consider problem-solving approaches to enhancing communication.
• Identify ways that telephonic care management can reduce the impact of recidivism.
• Explore how racial and ethnic disparities in healthcare impact patient access to care.
• Identify ways of improving quality of care through assessing member’s language proficiency and define health literacy.
• Implement validated language and health literacy assessment tools to gage patient comprehension.