Challenges In Telephonic Care Management
(4- Continuing Education Hours)
Course Description
Challenges In Telephonic Care Management explores ways to mitigate barriers to health care delivery within the context of the following areas: best practices for care management coordination; improving quality of care through assessing language proficiency and health literacy to enhance communication. Implementation of health literacy and mental health assessment tools will be addressed. Health professionals will explore the impact of racial and ethnic disparities on patient access to care. Lastly, practitioners will learn skills to approach patient resistance and navigate difficult conversations.
Course Title: Challenges In Telephonic Care Management
Instructor: Trélan Nicole Holder, MS, LCSW
Contact Hours/CEUs: 4-Hours
Format: Online Self-Study Course (Text-based Readings and Videos)
Process: Register and pay for course. Read content online. Pass online post-test and print certificate of completion. Registrants can access course for 2 years from date of registration.
Learning Objectives
- Apply best practice methods to coordinate patient healthcare and optimize outcomes.
- Recognize integral factors that enable healthcare management success.
- Implement validated mental health screening tools to identify and assess patient distress.
- Acquire skills for building rapport and a therapeutic alliance with patients.
- Identify ways of engaging members who demonstrate resistant behaviors to receiving healthcare services.
- Consider problem-solving approaches to enhancing communication.
- Identify ways that telephonic care management can reduce the impact of recidivism.
- Explore how racial and ethnic disparities in healthcare impact patient access to care.
- Identify ways of improving quality of care through assessing member’s language proficiency and define health literacy.
- Implement validated language and health literacy assessment tools to gage patient comprehension.
Course Features
- Lectures 44
- Quizzes 6
- Duration 50 hours
- Skill level All levels
- Language English
- Students 46
- Certificate No
- Assessments Self
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Module 1: Course Overview And Pre-Test
Course Description, Learning Objectives and Pre-Test
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Module 2: Care Management & Mental Health
Care Management Team and Mental Health
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Module 3: Care Management & Cancer Care
Needs Assessment, Cancer Care Vignette and Psycho-social Screening Tools
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Module 4: Care Management: Best Practices
Effective Care Management, Best Practices and Managing Resistance to Healthcare
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Module 5: Language Proficiency
Racial and Ethnic Disparities, Language Proficiency, Case Conference Vignette and Medical Interpretation
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Module 6: Health Literacy
Health Promotion, Health Literacy Tools and Effective Communication
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Module 7: Resources, References, Course Survey & Post-Test
Course Features
- Lectures 44
- Quizzes 6
- Duration 50 hours
- Skill level All levels
- Language English
- Students 46
- Certificate No
- Assessments Self
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Sheilah Kennedy
Sheilah Kennedy
This course provided information related to understanding where the patient is in terms of his culture and to be able to better communicate and help the patient understand how to access information regarding their condition.
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Melissa Cestro
Melissa Cestro, LCSW
Great course! All concepts were presented in a concise and relatable manner. Recognizing the challenges, we as clinicians may face in the age of telephonic care management and teletherapy encourages us to become more proactive in our practice. Thank you Ms Holder for such a relevant and meaningful experience!
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SauYing Law
LMSW
I took this CEU course as a mandatory training by my employer as well as part of the NYS Department of Education Office of the Professions' requirement for licensed social workers. After taking this course, I found it is helpful and I have learned something new. The course is well organized. Since Telephonic Care Management is common nowadays and very challenging, this course is right for me.
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Anthony Ebeh
Anthony Ebeh, LMSW
I took this CEU course as part of the New York State Department of Education Office of the Professions' requirement for licensed social workers. Free CEU classes also happens to be a staple during our annual Social Work Month celebration at my job. I found the course material and content to be well organized and appropriate for graduate level social workers. The site was easy to navigate and the slides were relevant to the topic regarding the challenges we clinicians face as providers in a telephonic care management environment. Ms. Trelan Holder, the instructor is a very seasoned and respected clinician with impeccable credentials and the course material reflects that fact.
