Course Description
Challenges In Telephonic Care Management explores ways to mitigate barriers to health care delivery within the context of the following areas: best practices for care management coordination; improving quality of care through assessing language proficiency and health literacy to enhance communication. Implementation of health literacy and mental health assessment tools will be addressed. Health professionals will explore the impact of racial and ethnic disparities on patient access to care. Lastly, practitioners will learn skills to approach patient resistance and navigate difficult conversations.
Course Title: Challenges In Telephonic Care Management
Instructor: Trélan Nicole Holder, MS, LCSW
Contact Hours/CEUs: 4-Hours
Format: Online Self-Study Course (Text-based Readings and Videos)
Process: Register and pay for course. Read content online. Pass online post-test and print certificate of completion. Registrants can access course for 2 years from date of registration.
Learning Objectives
- Apply best practice methods to coordinate patient healthcare and optimize outcomes.
- Recognize integral factors that enable healthcare management success.
- Implement validated mental health screening tools to identify and assess patient distress.
- Acquire skills for building rapport and a therapeutic alliance with patients.
- Identify ways of engaging members who demonstrate resistant behaviors to receiving healthcare services.
- Consider problem-solving approaches to enhancing communication.
- Identify ways that telephonic care management can reduce the impact of recidivism.
- Explore how racial and ethnic disparities in healthcare impact patient access to care.
- Identify ways of improving quality of care through assessing member’s language proficiency and define health literacy.
- Implement validated language and health literacy assessment tools to gage patient comprehension.
Course Features
- Lectures 44
- Quizzes 6
- Duration 50 hours
- Skill level All levels
- Language English
- Students 50
- Certificate Yes
- Assessments Yes
Curriculum
- 7 Sections
- 44 Lessons
- 10 Weeks
- Module 1: Course Overview And Pre-TestCourse Description, Learning Objectives and Pre-Test3
- Module 2: Care Management & Mental HealthCare Management Team and Mental Health8
- 2.1Care Management5 Minutes
- 2.2Care Manager (RN)5 Minutes
- 2.3Service Coordinator5 Minutes
- 2.4Social Workers (LMSW/LCSW)5 Minutes
- 2.5Care Management: Mental Health5 Minutes
- 2.6Role of Care Manager5 Minutes
- 2.7Integral Factors Guiding Program Success5 Minutes
- 2.8Module 2: Review Questions- Telephonic Care10 Minutes3 Questions
- Module 3: Care Management & Cancer CareNeeds Assessment, Cancer Care Vignette and Psycho-social Screening Tools7
- Module 4: Care Management: Best PracticesEffective Care Management, Best Practices and Managing Resistance to Healthcare10
- 4.1Commitment and Adherence to Best Practices5 Minutes
- 4.2Considerations5 Minutes
- 4.3Meeting Telephonic Challenges5 Minutes
- 4.4Navigating Telephonic Care5 Minutes
- 4.5Resistance to Healthcare5 Minutes
- 4.6Barriers to Care5 Minutes
- 4.7Building Therapeutic Alliance5 Minutes
- 4.8Realistic View of Resistance5 Minutes
- 4.9Tools5 Minutes
- 4.10Module 4: Review Questions- Telephonic Care10 Minutes3 Questions
- Module 5: Language ProficiencyRacial and Ethnic Disparities, Language Proficiency, Case Conference Vignette and Medical Interpretation8
- 5.1Racial and Ethnic Disparities: Patient Satisfaction5 Minutes
- 5.2Low English Proficiency (LEP)5 Minutes
- 5.3Implementation of Language Access Services (LAS)5 Minutes
- 5.4Medical Interpretation5 Minutes
- 5.5Communication Is A Tool For Health Promotion5 Minutes
- 5.6Exercise 2: Case Conference5 Minutes
- 5.7Meeting With The Renal Team5 Minutes
- 5.8LEP Assessments and Capacity Building5 Minutes
- Module 6: Health LiteracyHealth Promotion, Health Literacy Tools and Effective Communication11
- 6.1What Is Health Literacy?5 Minutes
- 6.2Health Literacy: A Tool For Empowerment5 Minutes
- 6.3What Can We Do To Promote Health Literacy?5 Minutes
- 6.4The Rapid Estimate of Adult Literacy in Medicine (REALM)5 Minutes
- 6.5All Aspects of Health Literacy Scale (AAHLS)5 Minutes
- 6.6Brief Estimate of Health Knowledge and Action—HIV Version5 Minutes
- 6.7BEHKA-HIV: Part I-Knowledge5 Minutes
- 6.8BEHKA-HIV: Part II: Action5 Minutes
- 6.9Developing An Effective Health Communication Campaign5 Minutes
- 6.10Concluding Thoughts5 Minutes
- 6.11Module 6: Review Questions- Telephonic Care10 Minutes3 Questions
- Module 7: Resources, References, Course Survey & Post-Test3