Home
RP Courses
Challenges In Telephonic Care Management

Challenges In Telephonic Care Management

Teacher

$140.00

Course Description

Challenges In Telephonic Care Management explores ways to mitigate barriers to health care delivery within the context of the following areas: best practices for care management coordination; improving quality of care through assessing language proficiency and health literacy to enhance communication. Implementation of health literacy and mental health assessment tools will be addressed. Health professionals will explore the impact of racial and ethnic disparities on patient access to care. Lastly, practitioners will learn skills to approach patient resistance and navigate difficult conversations.

Course Title: Challenges In Telephonic Care Management

Instructor: Trélan Nicole Holder, MS, LCSW

Contact Hours/CEUs: 4-Hours

Format: Online Self-Study Course (Text-based Readings and Videos)

Process: Register and pay for course. Read content online. Pass online post-test and print certificate of completion. Registrants can access course for 2 years from date of registration.

Learning Objectives

Apply best practice methods to coordinate patient healthcare and optimize outcomes.
Recognize integral factors that enable healthcare management success.
Implement validated mental health screening tools to identify and assess patient distress.
Acquire skills for building rapport and a therapeutic alliance with patients.
Identify ways of engaging members who demonstrate resistant behaviors to receiving healthcare services.
Consider problem-solving approaches to enhancing communication.
Identify ways that telephonic care management can reduce the impact of recidivism.
Explore how racial and ethnic disparities in healthcare impact patient access to care.
Identify ways of improving quality of care through assessing member’s language proficiency and define health literacy.
Implement validated language and health literacy assessment tools to gage patient comprehension.

Course Features

Lectures 44
Quizzes 6
Duration 50 hours
Skill level All levels
Language English
Students 50
Certificate Yes
Assessments Yes

Curriculum

7 Sections
44 Lessons
10 Weeks

Expand all sectionsCollapse all sections

Module 1: Course Overview And Pre-Test
Course Description, Learning Objectives and Pre-Test
3
Module 2: Care Management & Mental Health
Care Management Team and Mental Health
8
Module 3: Care Management & Cancer Care
Needs Assessment, Cancer Care Vignette and Psycho-social Screening Tools
7
Module 4: Care Management: Best Practices
Effective Care Management, Best Practices and Managing Resistance to Healthcare
10
Module 5: Language Proficiency
Racial and Ethnic Disparities, Language Proficiency, Case Conference Vignette and Medical Interpretation
8
Module 6: Health Literacy
Health Promotion, Health Literacy Tools and Effective Communication
11
Module 7: Resources, References, Course Survey & Post-Test
3

Trelan Holder

Renew Perspectives, LCSW, PC is recognized by the New York State Education Department’s Board for Social Work as an approved provider of continuing education for Licensed Social Workers #SW-0026. Additionally, New York State Education Department (NYSED) Social Work Board Approved Courses are recognized by Connecticut and New Jersey for Continuing Education.

In 2014, Trélan Holder founded Renew Perspectives. She is a Licensed Clinical Social Worker (LCSW), who is a skilled psychotherapist with extensive years of experience in mental health and human services. Trélan is a Senior Lecturer at Columbia University School of Social Work and has taught at the Silberman School of Social Work at Hunter College. She attained her Bachelor of Science Degree in Psychology from Clark University, her Master of Science Degree in Social Work from Columbia University, and a Certificate in Bioethics and Medical Humanities from Albert Einstein College of Medicine and Cardozo Law School. Additionally, her clinical pursuits include a postgraduate certificate in psychodynamic psychotherapy training from the NYU Institute for Psychoanalytic Education.